Contact
Contact SiliconKiwi
Talk to us about hosting, support, billing, or business enquiries.
SiliconKiwi provides local New Zealand hosting, VPS services, infrastructure support, and managed technology services. For most enquiries, start with our support team and we will route your request to the right place.
Business, technical, account, and billing enquiries
Use this address for SiliconKiwi support, VPS questions, product advice, service issues, account changes, billing questions, and general business transactions.
Privacy and personal information requests
For privacy matters, personal information requests, corrections, or questions about how your information is handled, contact BTIT privacy.
Media, publication, and press enquiries
For media enquiries, public statements, interviews, or publication-related requests, contact BTIT media.
Support portal
Tickets and knowledge base articles
For the fastest support experience, lodge a ticket through our central support portal. You can also browse knowledge base articles for common VPS, networking, billing, and account questions.
When contacting support, please include
- Your account email address
- The affected service, VPS name, domain, or IP address
- A clear description of the request or issue
- Any error messages, screenshots, or relevant logs
- When the issue started, if it is a service problem
For urgent service issues
If your service is down or severely affected, lodge a support ticket and clearly mark the issue as urgent. Include the affected VPS, IP address, service name, or domain so we can investigate quickly.
SiliconKiwi is operated by BTIT, a New Zealand technology company providing local hosting, infrastructure, and managed technology services.
Local hosting. Real support. Kiwi infrastructure.
Whether you are launching a website, running applications, building a lab, or looking for managed cloud help, SiliconKiwi is here to help.