Privacy Policy

Last updated: 4 July 2026
Who we are: SiliconKiwi, operated by BTIT Consulting Limited.
Website: https://siliconkiwi.nz
Privacy contact: privacy@btit.nz

1. Introduction

SiliconKiwi respects your privacy and is committed to protecting personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and how you can access or correct your information.

This policy applies to the SiliconKiwi website, customer portal, ordering system, support systems, billing systems, hosting services, VPS services, communications and related business activities.

2. Information we collect

SiliconKiwi may collect personal information when you visit our website, contact us, create an account, place an order, use a service, request support, pay an invoice, subscribe to updates, or otherwise interact with us.

The information we collect may include:

  • name, company name and role;
  • email address, phone number and postal address;
  • billing details and payment status;
  • account login details and security settings;
  • customer portal, support and order history;
  • VPS, hosting, DNS and service configuration details;
  • IP addresses, device information and browser details;
  • usage records, traffic records and diagnostic logs;
  • communications with us;
  • identity, authority or eligibility information where required;
  • information needed for compliance, fraud prevention, security or service delivery.

We may also collect technical information automatically when you use SiliconKiwi websites or services, including cookies, analytics data, logs and security events.

3. Why we collect information

SiliconKiwi collects and uses personal information to:

  • provide, operate and support SiliconKiwi services;
  • create and manage customer accounts;
  • process orders, payments, invoices and renewals;
  • provision VPS, hosting, DNS, backups and related services;
  • communicate with you about services, support and billing;
  • respond to enquiries and support requests;
  • verify identity, authority and account access;
  • maintain service security, stability and performance;
  • detect and prevent abuse, fraud, spam and security incidents;
  • comply with legal, regulatory and contractual obligations;
  • improve our website, services and customer experience;
  • send service notices, product updates or marketing communications where permitted.

4. How we collect information

We usually collect information directly from you. We may also collect information from:

  • your authorised users, staff or representatives;
  • payment processors and financial institutions;
  • domain registries, hosting providers, suppliers and network operators;
  • identity, credit, fraud or compliance checking services;
  • publicly available sources;
  • technical systems such as servers, routers, monitoring tools, logs and analytics platforms;
  • third parties you authorise to interact with us.

5. Cookies and analytics

SiliconKiwi uses cookies and similar technologies to operate our website, remember preferences, support login and checkout, improve performance, measure website use and protect our services.

You can manage optional cookies through our cookie settings where available, or through your browser settings. Essential cookies may be required for the website, portal, checkout or support functions to work.

6. How we use information

SiliconKiwi uses personal information only for the purposes for which it was collected, related purposes, purposes you authorise, or where otherwise permitted by law.

We may combine information from different systems where needed to provide support, manage your account, investigate abuse, troubleshoot technical issues or improve service delivery.

7. Sharing information

SiliconKiwi may share personal information with:

  • service providers who help us operate our business;
  • data centre, network, software, billing, payment, email, support and monitoring providers;
  • professional advisers such as lawyers, accountants and auditors;
  • law enforcement, regulators, courts or government agencies where required or permitted by law;
  • domain registries, hosting suppliers or other providers where needed to deliver a service;
  • another party involved in a business sale, merger, restructuring or asset transfer;
  • other parties where you authorise us to share the information.

SiliconKiwi does not sell your personal information.

8. International disclosure

SiliconKiwi is a New Zealand-focused hosting provider. Some suppliers or systems we use may be located outside New Zealand, or may allow support access from outside New Zealand.

Where personal information is disclosed or accessed internationally, we take reasonable steps to ensure appropriate safeguards are in place, having regard to the nature of the information and the service.

9. Security

SiliconKiwi takes reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration and destruction.

Security measures may include access controls, authentication, encryption where appropriate, logging, monitoring, staff controls, supplier controls, backups, network protections and physical security.

No system is completely secure. You are responsible for keeping your own passwords, devices, systems and account access secure.

10. Retention

SiliconKiwi keeps personal information for as long as needed for the purposes for which it was collected, including service delivery, billing, support, legal compliance, dispute resolution, fraud prevention, tax, accounting and business record requirements.

When information is no longer needed, we will delete, anonymise or securely dispose of it where reasonably practicable.

Backups and logs may retain information for a limited period before being overwritten or deleted through normal operational processes.

11. Access and correction

You may ask SiliconKiwi to confirm whether we hold personal information about you. You may also ask to access or correct that information.

We may need to verify your identity before responding. In some cases, we may refuse or limit access where the law allows, such as where disclosure would affect another person’s privacy, security, legal privilege, commercial confidentiality or an investigation.

To request access or correction, contact:

Email: privacy@siliconkiwi.nz
Support: https://support.btit.nz
Website: https://siliconkiwi.nz

12. Marketing communications

SiliconKiwi may send you service updates, product news or offers where permitted. You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

We may still send important service, billing, security or account notices even if you unsubscribe from marketing messages.

13. Children

SiliconKiwi services are intended for business and general customer use. We do not knowingly collect personal information from children without appropriate authority. If you believe a child has provided us with personal information without appropriate authority, please contact us.

14. Privacy complaints

If you have a privacy concern, please contact SiliconKiwi first so we can try to resolve it.

Privacy contact: privacy@btit.nz

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.

15. Changes to this policy

SiliconKiwi may update this Privacy Policy from time to time. The latest version will be published on our website. Material changes may also be notified through our website, portal or email.